trusted adviser Archives - New Work Consulting https://www.newworkconsulting.com.au/tag/trusted-adviser/ Illuminate who you are in business & amplify your value Mon, 24 Nov 2025 02:03:09 +0000 en-AU hourly 1 https://wordpress.org/?v=7.0 https://www.newworkconsulting.com.au/wp-content/uploads/2019/06/cropped-favicon-lightbulb-32x32.png trusted adviser Archives - New Work Consulting https://www.newworkconsulting.com.au/tag/trusted-adviser/ 32 32 How’s your professional confidence in the age of AI? https://www.newworkconsulting.com.au/2025/08/12/professional-confidence-and-ai/ Tue, 12 Aug 2025 02:02:26 +0000 https://www.newworkconsulting.com.au/?p=19596 What does the Age of AI mean for "professional confidence" – a feeling of valuable contribution in individuals, teams and across organisations? Here's what leaders must focus on now.

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How’s your professional confidence in the age of AI?

…AI can do your job.

…AI can communicate better than you.

…AI can learn quicker than you.

What does this mean for “professional confidence” – a feeling of valuable contribution in individuals, teams and across organisations?

Peak professional bodies such as the Australian Institute of Company Directors are pointing to new risk challenges for boards: AI-caused employee unease, division and threats.

Maintaining confidence in a fast-changing tech world

We see the challenge of maintaining internal confidence and external trust in the Age of AI as one that isalready affecting professionals atindividual, team, organisationalandindustrylevel.

In previous leadership roundtables we hosted in Perth and Sydney, we brought together senior leaders across a range of industries, to talk about how organisations build trust and protect their reputations in this fast-changing world. We found that leaders emphasised people along with the tech.

We’ve talked about mission-critical teams and the need to adequately prepare them to lead the way in reputation value-building for organisations with shifting agendas.

Leaders’ personal brands are being treated as a strategic asset in response to four key business needs:

  1. Trust in the age of risk.
  2. Engagement through change and uncertainty.
  3. Leadership readiness to perform.
  4. Demonstrating strategic differentiation in the market.

We have previously shared our observations working with large organisations on why this is on the leader’s agenda in 2025.

This year, we have been asking leaders around Australia:

How do businesses continue to STAY RELEVANT and COMMUNICATE VALUE to customers and stakeholders?

What must leaders do to maintain their organisation’s ‘professional confidence’ in the age of AI?

More about our 2025 National Leadership Study on “Professional Confidence in the Age of AI” here.

Team and Leadership Branding by NWC

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]]> 19596 Be seen as a trusted advisor: Insights from SOPAC Sydney https://www.newworkconsulting.com.au/2019/04/09/be-seen-as-a-trusted-advisor-insights-sopac/ Tue, 09 Apr 2019 06:44:23 +0000 https://www.newworkconsulting.com.au/?p=17223 In March, I had the pleasure of speaking at the Institute of Internal Auditors’ annual Asia-Pacific conference, #SOPAC2019 in Sydney. Before my presentation, I was fortunate to sit in on the address by U.S.-based President and CEO of IIA, Richard F.Chambers, entitled ‘Auditor of the Future’, where he highlighted the findings in his book, Trusted Advisors: Key attributes of outstanding internal auditors.

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Be seen as a trusted advisor: Insights from SOPAC Sydney

Insights from #SOPAC Sydney for auditors, accountants and financial planners

In March, I had the pleasure of speaking at the Institute of Internal Auditors’ annual Asia-Pacific conference, #SOPAC2019 in Sydney. Before my presentation, I was fortunate to sit in on the address by U.S.-based President and CEO of IIA, Richard F.Chambers, entitled ‘Auditor of the Future’, where he highlighted the findings in his book, Trusted Advisors: Key attributes of outstanding internal auditors.

I found that many of the vital attributes described would be recognised as important for other advisors, such as different types of accountants, as well as financial advisors.

The top attributes found in the study of successful auditors were broken into three key areas that build trust, and it is easy to see how these apply to all kinds of professional people in advisory roles, for example:

  • Professional: Going beyond solid technical expertise to think critically about problems
  • Relational: The importance of powerful communication to build relationships and to lead others
  • Personal: Maintaining ethics while focusing on results

 Indeed, these ideas were echoed in one of the highlights of the conference, a panel discussion on governance post-Royal Commission, between Australian Bankers Association CEO Anna Bligh AC, ASX Corporate Governance Council Chair Elizabeth Johnstone, and ASIC Commissioner John Price.

In my own presentation on personal brand I discussed the considerations for internal auditors with regards to building trust within the organisations they work for. While some points were particular to this type of role, the underlying principles of how advisors build trust were the same, and included:

  • Paying attention to how you are perceived in person and online (which all make up your personal brand) can help you achieve mutually beneficial outcomes with the people you work with.
  • It is necessary to understand what shapes the way people see you, so that you can be aware of what is and isn’t working for you and make improvements – whether that be to your communication style, body language, appearance or online profile.
  • Reflecting on what you want to be known for and what you are exceptional at can help you shape how others perceive you and boost your own confidence, with the deep understanding of the value you bring to stakeholders.
  • When you are confident as a professional, others trust you much more readily.
  • When you take time to think about the point of view and ‘agenda’ of the other person, you will build trust through your communications.

Technical expertise and maintaining high ethical standards are expected of advisors. The ability to solve complex problems and communicate exceptionally well are now also required – and there is a lot that can be done to learn and improve these skills.

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