General Terms & Copyright
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to New Work Consulting Pty Ltd and newworkconsulting.com.au, and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
All information on this website or related material is the intellectual property of New Work Consulting Pty Ltd. Any reproduction, selling, or re-distribution of any photograph, video, audio recording, document, E-book, article or other content is strictly forbidden without written consent by New Work Consulting.
New Work Consulting uses Stripe for its online credit card transactions. Stripe provides a secure means of collecting payments via the Internet. All online credit card transactions performed on this site using Stripe are secured payments.
Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by New Work Consulting or any outside party.
Bookings for our major services (consulting, professional development workshops and speaking engagements) are made via email or phone, and clients will be invoiced. Our clients can usually expect to have their project delivered to them within the agreed upon timeframe, provided they have met the requirements as per their terms of sale document, provided at the time of booking.
For products (books, online programs and digital resources) ordered on our website: After ordering, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Normally, your digital product will be immediately downloadable. Otherwise, we will attempt to make it immediately downloadable or send your product via email within 2 working days. For hard copy products (such as books), we will attempt to send your goods via mail within 10 working days; however depending on location for delivery or if goods are unavailable, delivery may take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org.
Refund & Returns Policy
For all products (books, courses, programs, e-books, digital resources and other products) purchased on our website: No refunds will be given once payment is made. Please choose carefully and contact us before purchasing, should you have any questions.
Refunds for faulty physical goods delivered to you may be granted provided the product is returned in full and written notification is given within 14 days of purchase. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit. New Work Consulting will not be responsible for parcels lost or damaged in transit.
For services (consulting, professional development workshops and speaking engagements): We are confident that our expertise, standards of service and passion for our work result in happy clients. However, if for any reason you are not satisfied with the final product, we encourage you to communicate with us. For significant complaints made in writing within 7 days of receiving the work, we will set up a meeting with you to discuss how we can resolve the issue and if necessary, organise to redo the work in question, or organise an alternative service to the same value.
Services (Consulting, Professional Development Workshops and Speaking Engagements):
For full terms and conditions as they apply to your order, please refer to the Terms of Sale document provided to you at time of booking.